Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. We ask that you schedule a time beforehand with us for the 'drop-off'. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or after the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the findings and recommend further tests or treatment.

For the safety of all animals in our care, we recommend that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that all animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy & Financial Aid

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Debit and cash. For financial aid, Petcard offers a simple and affordable way to finance the treatment or product your pet needs. Petcard's veterinary finance programs ensure that you don't delay the treatment your pet needs due to cost concerns by offering you a variety of financing terms with convenient monthly payments.

Toll free phone number: 1-888-689-9876

Website: https://www.petcard.ca/index.php 

Another popular option for your family and pet is insurance coverage. To learn more, please visit the following pet insurance websites

www.trupanion.com

www.petsecure.com

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats should be presented in an appropriate cat carrier or on a leash.